FAQs

We hope this never happens, but if you don't receive your order within the stated delivery timeframe or if it arrives damaged, please notify us immediately. Please ensure that you contact us within seven days from the delivery date indicated on your tracking information.

If the issue is related to material quality or assembly, you'll receive a replacement for the original product. However, we cannot offer refunds for products that were:

• Purchased from a source other than the website
• Damaged by misuse or activities outside of the intended purpose
• Damaged by abuse or negligence (e.g. exposure to chemicals, sharp object, high heat, etc.)

Please note that each product's life expectancy depends on the individual user, conditions of use, and wear patterns. Products damaged by normal wear and tear or that have exceeded their reasonable lifespan will not be replaced.

If you have any questions or concerns, our customer service team is always available to assist you. Please don't hesitate to reach out.

To ensure a prompt resolution, kindly provide the following information:

• Order number
• Name of the undelivered item
• Photo and name of the item received (if incorrect)

We'll work with you to get everything sorted out.

Standard Delivery
cost: 50 QAR

Free shipping on orders
over 500 QAR

Log into your **Account**

Look for the order in question

If the order has been fulfilled, click on it

Click on the tracking link to be taken to your tracking information.

Or, check your shipping
confirmation email for the tracking link.

You can cancel your order within one hour of placing it.

Locate the order in your confirmation email or account section and click on the 'Cancel Order' button.

If one hour has passed, then the order can no longer be canceled. However, you are still able to return or exchange the items after delivery.

Regrettably, we cannot make any adjustments to your order once it
has been submitted by clicking 'Place Order' at checkout.

We offer free returns all over Qatar except :

Follow the steps below to return your item(s):

Go to our **RETURNS PORTAL** and enter your order number (e.g. #CA123456) and shipping postal code or email address.

Choose the item(s) you want to return or exchange and the reason for doing so.

Select the method you will be using to return the item,it may take up to 14 days for your order to be returned to our warehouse and be refunded.

Once we've received your returned item, we'll process your refund, which may take up to 5 days to clear with your bank. If you've asked for an exchange, please note that stock isn't immediately reserved and the requested item/s may no longer be available once returned. In that case, we'll refund the item/s back to your original payment method and send you a confirmation email.

You can return any product for free provided it's in its original packaging and state, Items should have original tags attached, and Accessories should have all parts of the original packaging, You have up to three days from the delivery date to return your online order.

Shipping fees are non-refundable unless you are returning a defective product. To determine whether you are eligible for a refund, we will inspect the item for defects once it is received at our warehouse. If a defect is confirmed, we will include the shipping costs in your refund.

We understand that sometimes the wrong size can be ordered, and we're happy to make an exchange for you. If you receive an item that doesn't fit, simply return it within 3 days of receiving your order. As part of our returns process, you can request a different size and we'll send it to you free of charge. It's that easy!

We strive to make our return process as quick and easy as possible. Once your item has been delivered to our warehouse, we guarantee to process your return within a week.

If you're looking to exchange your item, you'll be happy to know that we typically dispatch approved exchanges within 1-2 days. We'll even send you an email with your new tracking
link once it's on its way.

Getting the perfect fit for men's tops can be tricky, but follow these three simple steps to measure for the ideal size. Remember to compare your measurements to our size chart for the best results:

CHEST: Take the full chest circumference measurement 2.5cm below the underarm.

WAIST: Measure the full circumference at the narrowest/smallest point of the waist.

HIPS: Measure the full circumference at the widest/fullest point of the hips.

To ensure a proper fit when shopping for men's bottoms, follow these three simple steps, and then consult our size chart:

WAIST: Measure the narrowest point of your waist's full circumference.

HIPS: Measure the fullest point of your hips' full circumference.

INSIDE LEG: Measure from your crotch to your ankle, along the full length of your inner leg.

To ensure that you find the right size, please follow these simple measurements. Compare your chest, waist, and hip measurements to our size chart to find the perfect fit.

CHEST: Measure the circumference of your chest 2.5cm below your underarm.

WAIST: Measure the full circumference of the narrowest part of your waist.

HIPS: Measure the full circumference at the widest part of your hips.

To find the perfect fit, follow these two simple measurements:

UNDER BUST: Take the full circumference measurement under your bust to determine your band size. Be sure that the tape measure doesn't touch your breast tissue. You might have to lift your breasts to get an accurate measurement.

BUST: Take the full circumference measurement around the fullest part of your bust, ensuring that the tape measure is level and flat against your back to determine your cup size.

WAIST: Measure the full circumference at the narrowest point of your waist.

HIPS: Measure the full circumference at the widest/fullest point of your hips.

INSIDE LEG: Measure the length from your crotch to your ankle.

Compare your measurements to our size chart to find your ideal size.